Unfortunately, since our arrangements are catered and designed to a specific individual, we are unable to accept returns. If you would like to cancel an arrangement, you can do within 2 hours. Please contact us if you have any problems with your order and we will do our very best to remedy the situation.  If you notice a damaged box due to courier negligence please notify us immediately. We accept returns for store credit or exchange only for the items damaged in transit or wrong items delivered. To be eligible for a store credit or exchange, please send a request to sceniquelab@gmail.com within 24 hours of delivery. Please note that preserved flowers are very delicate and may cause little cracks and/or spotting on the petals. Therefore, any claims made after 24 hours won't be accepted. To ensure your return process, we require a receipt or proof of purchase, along with pictures of damaged item. For all returns, return authorization number will be given prior to returning the item. Items returned should have a return authorization number and all original packing materials. Returns made without return authorization number and original packing materials may be returned back to the sender. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange. If you are approved , then your replacement or store credit will be processed. All shipping and handling charges are not refundable and you will be responsible for shipping costs for returns. Gift certificates are not refundable. By making a purchase with Scenique Flower Lab LLC, you are confirming that you have read and understand our no refunds policy.